POPULAR TRAINING
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Team Building for Managers & It's partner Team Building for non-Managers
TB4M Every organization says they want team work, but what are you actually doing to make that happen? This six hour session will help you see the effects, both good and bad of what you are doing now, and give you the tools to genuinely reap the benefits of effective teams. This class is geared toward decision makers who can implement new policies to achieve the goal of highly effective teams at all levels of the organization. TB4NM This four hour session can be done alone but is intended to partner with Team Building for Managers. The last two hours of this one overlap with the first two hours of Team Building for Managers. It provides an accurate view of how Non-Managers see the current state of teams in their organization and provides feedback for the managers session that can help to expand and enrich the process of creating effective teams. We explore the fears and hopes that go with effective and not so effective teams. As with all of our training we have created an interactive, hands on learning experience that includes activities, role plays, practice, and directed discussion. This pair are one of our most sought solutions! Effective Meetings
The typical middle manager spends 35% of their time in meetings, upper managers average 50% of their time in meetings! In this four hour session we will make the argument that there are only two reasons to call a meeting. When you know what they are you can increase everyone's productivity. Using exercises, activities and practice we will show you how to know when to call a meeting, how to keep it focused, and how to know if it was effective. Motivating People
You'd be surprised how little it can cost! We would be lying if we did not say money was a factor but it is usually not even in the top five of reasons why people do their best. This training runs four hours and will leave you rethinking your ideas on why people want to do their best. We are going to give you a little "Freebie" here. The number one responsibility of every manager, at every level, should be to replace themselves! If you do not truly understand that, let this workshop start you on the path to truly getting people to give their best each and every day. This is a four hour session. Speaking the Common Tongue.
A workshop for Help-desk and other IT staff who need to interact with non-IT pros! This is designed to help IT pros interact more productivity with non IT folks. Customer service is a prime driver of customer satisfaction but how many times have you been frustrated that you and your customer are just not speaking the same language. We know your customer has been. We cover some of the do and don't s of resolving customer problems . Help participants remember their mother tongue and become aware of how they too often frustrate the customers they are trying to help by asking them to repeat steps they have already taken or implying that they did something wrong before you even know what the problem is. Trust us, if you are an IT pro who deals with the IT Head-blind, you need this workshop! Evaluating, Self & Staff
Metrics that matter and how to have the results heard! This four hour session teaches a balanced feedback method that is used by many Crisis Agencies that helps the good and bad be heard. We also address identifying the metrics that matter to your organization and how to agree upon their use in advance so that conflict and hurt feelings can be kept from being obstacles to improvement and growth! |
Service Excellence
A great catchphrase, but what do we really mean when we say it? Service will mean different things to different organizations. This four hour class will focus on how to define "Service Excellence" for your organization and then take a look what you do, or should be doing, to assure that your service is matching your stated goal. We will teach some techniques and share a few tips to start you on the way to understanding what you mean by service excellence and how to gauge the cost effectiveness of what you do. We also discuss the idea of valid metrics. Too often a great deal of effort is put into measuring the wrong thing, giving a very skewed result of your success and failures. Effective Presentation Skills
Rule of Thumb - The age of your audience is their attention span in minutes! Reading the PowerPoint aloud is neither teaching nor presenting. This four hour session will use information, activities and role playing to provide participants tools and practice in using them. Borrowing from our Training for Trainers program we will talk about setting the stage, different teaching techniques and the all important "change up" to keep your participants interested and learning. As their tool chest is expanded and their skills honed we will bring it on home with a little, "making the sale" or how to close out, leaving your audience with a call to action to implement your ideas, projects, plans. Communicating To Get Results
(not to vent feelings) All too often, at the most basic levels of communication, we let our need to vent, replace our real goal of creating change. Sometimes we are angry or feeling unappreciated, and let our emotions take charge, most often we complain or whine or knock others down, sometimes with what we try to pass off as humor, but is really just pettiness. Sometimes we withhold information to keep our sense of worth or control and then complain that our ideas are not given a chance. This four hour session looks at body language, voice tone, words, and most importantly, ways to identify what we really want, and the best way to achieve that goal. Conducting & Using Focus Groups
Keeping it simple will yield huge benefits! Many small organizations can not afford to do full market surveys to understand their clients or customers. Well constructed focus groups can provide the information and security you need to truly evaluate your organization. Through discussion, activities and role play we will show you how to assess everything from your image to your service or product. Focus groups can be an effective tool for checking the validity of new strategies, exploring new markets or just finding out what your consumers think of you. This workshop runs four hours and is intended for those who are decision makers or charged with providing data to the decision makers. Training for Trainers
Meshing teaching & learning styles. This six hour session provides plenty of practice time for participants to start getting comfortable with the many techniques and tools that we will share with them. Using activities and guided discussion participants will learn about identifying learning styles so that the most effective teaching styles can be employed. Many elements of this are included in our Effective Presentation Skills unit. Whereas that unit seeks to "sell your point of view" this is decidedly focused on teaching and training so that skills and knowledge can be effectively passed on. |
